Lodging Sales Agent - Snowbird - job 746266

Snowbird Resort

Date: 05/04/2021

City: Snowbird, Utah

Salary: $13 per hour

Employment type: Full-time



Pay - $13.00 per hour + Booking Commission



About Snowbird



Snowbird is a world-renowned ski and summer resort just 6 miles up Little Cottonwood Canyon. Here, winter enthusiasts enjoy all types of mountain terrain to accommodate new and advanced skiers and snowboarders. The resort also features backcountry snow-cat and heli-skiing, snowmobile, and snowshoe tours. Off resort, there are 5 hotels, over 15 restaurants, a variety of swimming pools and hot tubs, all surrounded by spectacular granite peaks - making Snowbird a world-class destination.



What You’ll Do



As a Lodging Sales Agent you will accept inbound calls, process reservations for Snowbird lodges, give information by telephone and email concerning rates, availability, resort activities, facilities, and general area information.



As a Lodging Sales at Snowbird, you will:



  • Respond to telephone & email requests from customers for reservations.

  • Provide information about rates/package options, payments, cancellation policies, resort facilities, etc.

  • Upsell ground transportation, trip insurance, spa, dinner reservations, activities and Mountain School lessons to all guests.

  • Enter reservation information in the computer system and charges credit cards at the time of booking.

  • Revise reservation records and document changes to keep records current.

  • Complete additional projects and duties as assigned that assist in meeting the overall department goals.

  • Occasionally travel to/from resort.



What You Need to Get the Job Done



  • High School Diploma or equivalent required.

  • 1-2 years of job-specific work experience with demonstrated competence.

  • Requires ability to operate a computer, typing speed of 30 w.p.m., operate a 10-key calculator.

  • Additional knowledge of SMS Host and Spa Soft preferred but not required.

  • Requires some exercise of judgment within policy guidelines and without supervisory approval.

  • Must be able to coordinate several duties at one time and deal effectively with the caller.


Work Schedule



  • Specific Shift: Current Operation hours are 7 am - 11 pm Monday to Friday, 8 am - 10 pm Saturday and Sunday

  • Rotating schedule, nights & weekends and holidays are required.

  • Open 365 days a year.


Working Conditions



  • General office environment with limited physical activity.

    Work is routine in pleasant, comfortable surroundings.

  • General office conditions prevail.

    Job activities consist of related steps, processes, or methods.

  • Decisions are made from various choices available.

  • Requires the ability to discern between simple situations and apply alternatives.

  • Must be able to take action according to basic criteria, such as sources of information, type of transactions, or other factual differences.

  • Direct and continuous contact with guests.

    Direct and continuous contact with co-workers, management, and other departments.

  • Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.



This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies.



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