Law Enforcement Assisted Diversion Case Manager - Round Lake - job 958230

Catholic Charities of the Diocese of Albany

Date: 07/22/2021

City: Round Lake, New York

Employment type: Full-time

The L.E.A.D Case Manager provides case management services to individuals diverted from low level crimes in Albany County.

Duties and Responsibilities

  • Engagement and Outreach
  • Accept participant referrals from law enforcement partners as appropriate
  • Make initial contact with eligible participants
  • Obtain written consent to participate in the Case Management program
  • Communicate effectively with peer staff and other partners as needed regarding engaging participants
  • Provide information whenever requested and appropriate to the Director of Special Projects
  • Intake, Assessment and Care Plan Development
  • Use provided written and electronic tools to fully assess participants’ medical, mental health, substance abuse, legal, and psychosocial needs
  • Gather input from all participants’ providers to complete a comprehensive assessment
  • Develop a care plan through case conferencing/consultation with partners and all appropriate providers to guide all service delivery and achievement of desired outcomes
  • Monitor care plan through regular communication and case conferencing with other providers
  • Use outcome and activity goals provided by funding source to drive care plan development
  • Care Plan Implementation
  • Deliver outcome and activity services in accordance with the care plan
  • According to program guidelines, consult with or case conference with participant’s providers on progress of care plan services
  • Document updates to care plan and assessment, including barriers and services access
  • Care Coordination
  • Lead all care management activities to ensure optimal functioning of participants
  • Advocate with appropriate agencies for services and assist participants in the scheduling and coordination of services
  • Conduct field and home visits as appropriate, and monitor participant health status, access to services and quality of received services
  • Provide accompaniment to appointments as appropriate to ensure adherence and quality of services.
  • Regularly update the participant’s progress in the care plan and required assessment/reassessment forms
  • Observe and enforce Confidentiality Laws governed by the Consent form.
  • Incorporate the Trans theoretical Model of Behavior Change and Motivational Interviewing into all aspects of service delivery
  • Provide services in keeping with agency mission and principles
  • Work collaboratively with the Director of Special Projects to manage case load and/or address client crises
  • Program Outreach and Agency Representation
  • Maintain professional relationships with partners, service providers and referral sources
  • Maintain effective communication with inter-disciplinary team serving mutual members
  • Attend scheduled meetings as assigned
  • Represent the agency in keeping with agency mission and standards of professionalism, code of conduct and ethics.
  • Staff Development
  • Register for and attend community trainings/workshops to assist with professional development
  • Participate in regular supervision meetings with supervisor, being prepared to brief on current program, community and client specific issues and professional development.
  • Utilize supervision to discuss collective challenges of team members, and assist supervisor with formulating and implementing a plan to resolve barriers.
  • Attend agency staff meetings.
  • Recordkeeping
  • Maintain case records and documentation to meet funding source and agency standards
  • Submit required documentation consistently by expected deadlines.
  • Assist with compiling and reporting data for monthly and quarterly reports to funding sources and evaluation team
  • Facility Operations
  • Maintain office in a neat, professional manner.
  • Communicate to supervisor of any site specific needs for repair or equipment.
  • Other
  • Perform other duties as assigned by agency Administrative staff.


  • BA in health, education or human services OR RN AND one year of CM or case work with persons with HIV/AIDS, chronic illnesses, a history of mental health, homelessness, substance use, and/or other populations of persons in need. OR
  • AS in health, education or human services OR LPN or Certification as a CASAC AND two years of CM or case work with persons with HIV/AIDS, chronic illnesses, a history of mental health, homelessness, substance use, and/or other populations of persons in need. OR
  • 60 credit hours of college study from a regionally accredited college or university or one recognized by the NYSED as following acceptable educational practices AND two years of CM or case work with persons with HIV/AIDS, chronic illnesses, a history of mental health, homelessness, substance use, and/or other populations of persons in need.

Experience and Required Skills:

  • Computer literacy and demonstrated ability to work within a Windows electronic health record format including competency in using laptops
  • Familiarity with and sensitivity to specialized needs of people with chronic illnesses, HIV/AIDS, of people with substance use and mental health issues, of people of color and of LG BTQI individuals
  • Ability to work with people of diverse backgrounds
  • Familiarity with the cycle of poverty and working with individuals and families experiencing poverty
  • Familiarity with and ability to access community resources and services.
  • Attention to detail
  • Ability to provide strengths-based, client-centered, proactive care coordination in accordance with a harm reduction philosophy
  • Ability to manage stress appropriately, make decisions under pressure, handle multiple priorities, work alone and manage anger/fear/hostility/violence of others appropriately
  • Ability to interact well with people and provide an atmosphere of trust, mutual respect and caring
  • Strong communication skills – written and oral – and ability to work with inter-disciplinary teams in service delivery

Other Requirements:

  • Must have a personal cell phone, valid driver’s license, proof of current car insurance and registration and access to a reliable, working vehicle





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