LOFT Store Manager - Friendly Center - Greensboro, NC - Greensboro - job 853740

LOFT

Date: 06/11/2021

City: Greensboro, North Carolina

Employment type: Full-time

Position Overview:

To lead and direct all activities required to achieve all store goals, including financial objectives, client service, human resources management, operational controls, payroll and operating expenses, loss prevention, and merchandising presentation while driving both associate and client engagement.



Primary Responsibilities/Accountabilities:

Lead and direct all store activities

Embraces our values & sets an example through his/her behaviors

Responsible for compliance with all ANN INC. practices, procedures, standards and guidelines

Additional responsibilities as assigned by the District Manager



Direction/Revenue Generation:

Defines and develops a clear business strategy to grow sales & profits and maximizes opportunities to generate additional store volume/revenue

Sets clear and measurable goals aligned with brand strategy; adjusts as needed to maximize results and keeps team on track to goals

Achieves quantifiable performance results (e.g. Net Sales, ROV, Conversion, DPT, UPT, Payroll, Inventory, Shortage, Operational Assessments, and Credit Cards)

Directs client service efforts that are consistent with ANN INC. standards; coaches associates on client interactions to increase transactions and capture client opportunities

Drives revenue by proactively managing teams to embrace ANN INC. service standards while effectively performing Store Leadership responsibilites

Analyzes and uses business reports to identify missed opportunities and to positively impact store performance

Demonstrates ability to manage complex and competing priorities



People Management:

Understands and models the ANN INC. culture and ensures compliance with all ANN INC. Purpose, Values & Behaviors, Practices, and store operational standards

Fosters a client-focused team environment as Manager on Duty, driving volume and anticipating clients' needs

Achieves excellent client service by role modeling the ANN INC. service standards

Takes responsibility to immediately address client concerns

Delivers an engaging assimilation and investment experience that is personalized and positions an Associate for excellence in role and career progression over time through the use of ANN INC. tools

Adheres to Human Resource standards by following the general practices outlined in Company policies, procedures, standards and guidelines

Recruits, attracts, selects, hires, and develops diverse talent. Proactively fills positions with qualified talent based on fit to brand and fit to team

Develops team to accomplish store's business objectives through recruitment, selection, coaching, investment, retention, and motivation

Conducts regular, effective performance discussions; sets clear objectives and holds Associates accountable to goals. Proactively provides timely feedback to associates, rewarding and recognizing to drive retention and engagement

Holds self and associates accountable for achievement of financial results and statistical standards

Manages conflict and coaches by applying ANN INC.'s recommended processes, standards and guidelines

Empowers and involves associates in decision-making processes

Treats others fairly and with respect, valuing differences; builds relationships based on an individual approach

Receives feedback and fosters dialogue around solutions

Invests and develops associates through an individualized approach my matching talent with tasks and delegating challenging assignments to stretch capabilities and grow associates

Fosters team commitment through support, relationship building, and recognizing individual contributions

Shares information and communicates clearly and in an accessible manner to all levels

Leads by effectively managing through change and adversity



Operational Excellence:

Efficiently executes Brand visual standards and standard operating procedures

Effectively prioritizes and controls workload through successful planning (i.e. daily, monthly, quarterly, etc.) and delegation

Leads and directs execution of task directives with designated timeframes while using tools and resources to drive a high level of productivity - Price Changes, Mark Out of Stock (MOS), StyleFinders, Distributed Order Maintenance (DOM), Merchandising Needs, Payroll Adjustments, Processing of Shipment, Transfers, and Proper Claims Process

Approves and adjusts weekly schedules to maximize productivity and control payroll spend

Reports to work as scheduled; records time worked accurately by using ANN INC.'s Time and Attendance system; remains flexible to the needs of the business

Ensures compliance with Loss Prevention practices and completes operational assessments to protect company assets

Ensures compliance with all ANN INC. policies, practices and procedures and all federal, state, and local laws

Leverages tools, processes, and best practices to drive operational excellence and consistently executes Standard Operating Procedures (SOP's). Maintains the store's organization, appearance, and cleanliness according to Standing Operating Procedures (SOP's)

Recommends ideas to improve standards and processes



Product/Brand Management:

Leads execution of visual merchandising updates and product placement within corporate guidelines and maintains visual expectations as defined by the Visual Merchandising Standards

Uses product knowledge tools to execute directives and interpret Store Sets

Brings to life company brand initiatives to the physical store layout

Initiates continuous product movement based on company directives, client profile, and store sales

Aligns and integrates strategic activity on the floor, which includes recovery and restocking

Understands and can clearly articulate the company's brand positioning

Educates associates on marketing initiatives, product placement, lifestyle concepts, and product knowledge

Applies knowledge of product with internal and external clients

Represents the brand and holds managers and associates accountable to Company standards

Embraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction. Represents the brand by adhering to ANN INC.'s dress code guidelines

Provides feedback to District Manager on trends in the retail marketplace



Position Requirements:

Human Resources: Proven ability to recruit, select, develop, and retain full store team and hold individuals accountable for performance, practice, etc.

Client Service: Demonstrate ability to function as a role model, ensuring that the client remains the top priority

Store Operations and Organization: Demonstrate ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities

Leadership: Proven ability to respectfully challenge and motivate the management team and associates

Merchandising: Knowledge of visual standards and techniques, and ability to implement and substitute with ANN INC.'s guidelines

Communication: Demonstration of strong verbal and written communication skills to Store Team, District Manager, Functional Business Partners, and Clients

Business Analysis: Ability to forecast and analyze business trends, take actions on findings, and manage payroll expense in order to maximize store performance

Schedule: Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts. Must have open availability. Overnight travel occasionally required

Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor, stock room, and office



Educational Requirements and Experience:Minimum Requirements:

Associates or Bachelors Degree Preferred

Two years Store Manager experience in the service industry with proven results




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