IT Service Desk Analyst at Newark, NJ. - Newark - job 636210

SpikeIT Global Solutions, Inc.

Date: 02/23/2021

City: Newark, New Jersey

Employment type: Contractor

Company Description

Job title: IT Service Desk Analyst

Location: Newark, NJ

Duration: Long term contract



• Proactively monitor client networks and equipment and take immediate action or escalate alerts as required.

• Field client phone calls, emails, and alerts and create tickets.

• Provide first & second level of support to clients to identify, diagnose, and resolve issues accordingly.

• Escalate / dispatch trouble tickets to appropriate channels to ensure tickets are closed in a timely fashion

• Communicate technical issues and solutions with clients in business terms.

• Ensure all tickets are updated with accurate and timely information



• Bachelor’s Degree in Computer Science or related field.

• 3-5 years experience in a corporate IT service desk environment.

• Ability to work in fast paced environment and a strong desire to learn.

• Must have exceptional skills in Office 365

• Must be proficient working with Microsoft Windows, Office Suite, and Active Directory

• Must have basic networking (TCP/IP, DNS, routing, subnetting) knowledge

• Excellent communication skills, including the ability to interact effectively with executives, engineers, and peers.

• Promote and maintain a high standard of customer service at all times

• Team player required: must be able to interact with peers, management, and senior engineers in a constantly evolving environment


If you are interested, please fill the below details and send along with your updated resume.


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Hameed Shaikh       

SpikeIT Global Solutions, Inc.

Phone : 732-743-8526

Email: [email protected]

Web :


Additional Information

All your information will be kept confidential according to EEO guidelines.

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