IT Service Desk Analyst at Newark, NJ. - Newark - job 636210

SpikeIT Global Solutions, Inc.

Date: 02/23/2021

City: Newark, New Jersey

Employment type: Contractor

Company Description




Job title: IT Service Desk Analyst


Location: Newark, NJ


Duration: Long term contract


 


Responsibilities


• Proactively monitor client networks and equipment and take immediate action or escalate alerts as required.


• Field client phone calls, emails, and alerts and create tickets.


• Provide first & second level of support to clients to identify, diagnose, and resolve issues accordingly.


• Escalate / dispatch trouble tickets to appropriate channels to ensure tickets are closed in a timely fashion


• Communicate technical issues and solutions with clients in business terms.


• Ensure all tickets are updated with accurate and timely information


 


Qualifications:


• Bachelor’s Degree in Computer Science or related field.


• 3-5 years experience in a corporate IT service desk environment.


• Ability to work in fast paced environment and a strong desire to learn.


• Must have exceptional skills in Office 365


• Must be proficient working with Microsoft Windows, Office Suite, and Active Directory


• Must have basic networking (TCP/IP, DNS, routing, subnetting) knowledge


• Excellent communication skills, including the ability to interact effectively with executives, engineers, and peers.


• Promote and maintain a high standard of customer service at all times


• Team player required: must be able to interact with peers, management, and senior engineers in a constantly evolving environment


 


If you are interested, please fill the below details and send along with your updated resume.


 


•         Visa Status:


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Regards,


Hameed Shaikh       


 
SpikeIT Global Solutions, Inc.


Phone : 732-743-8526


Email: [email protected]


com
Web : www.spikeitglobal.com


 




Additional Information



All your information will be kept confidential according to EEO guidelines.





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