Health Service Analyst - Billings - job 746714

PacificSource Health Plans

Date: 05/05/2021

City: Billings, Montana

Employment type: Full-time

Looking for a way to make an impact and help people?

Join PacificSource and help our members access quality, affordable care!

PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

Position Overview

A Health Services Analyst provides data analysis and develops analytic solutions in support of Health Services strategic and operational goals/initiatives. Liaison to Analytics, and other IT teams to perform analysis of cost and utilization of health services, and identification of opportunities and evaluation of health services activities, including, but not limited to Case Management, Pharmacy, Utilization Management, and Quality.

Essential Responsibilities:

  • Perform accurate and complete data extraction from our data warehouse and standard data sources to meet project requirements, including cleaning, transformation and pre-processing of data

  • Act as liaison between Health Services and analytics, actuarial services, and IT supporting shared data.

  • Support budget planning by developing staffing models that translate membership growth and workload by skill level.

  • In collaboration with Medical Directors, assess performance of our provider partners in evaluating new and/or existing programs in relation to cost of care and our payer provider partnerships.

  • Develop dashboards and data visualizations using Excel, Power BI and/or Tableau.

  • Present complex data, analysis and findings to teams in a way that is clear and understandable.

  • Responsible for regular reporting, performance measures, and supporting operational effectiveness activities within Health Services.

  • In collaboration with Health Services leadership, identify opportunities for operational improvement in support of strategic goals.

  • Analyze health care data, utilization, quality initiatives, outcome, and performance analysis for clinical programs.

  • Participate in special projects and committees and perform other duties as assigned.

  • Respond to ad-hoc data analysis requests

Supporting Responsibilities:

Meet department and company performance and attendance expectations Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information Perform other duties as assigned

Work Experience: 3 years’ experience in analytics required. Experience in healthcare analytics strongly preferred.

Education, Certificates, Licenses: Bachelor's degree in Mathematics, Statistics, or similar research related field or equivalent work experience required. Related Master Degree preferred.

Knowledge: Understanding of advanced analytics methods (such as navigating complex database structures and advanced querying/data mining). Ability to manage multiple projects and competing deadlines and ability to manage workload within a team environment or without direct supervision. Ability to deal responsibly with confidential information. Excellent communication and interpersonal skills working with both internal and external stakeholders. Proficiency in at least one data language such as SQL, Python, SAS and/or R with ability to develop queries, export data to create data visualizations and analysis. Experience with a variety of data mining and reporting tools such as SSRS, SSMAS Tableau and Power BI. Skilled in Microsoft Office: Word, Excel, PowerPoint and Outlook.


  • Adaptability

  • Building Customer Loyalty

  • Building Strategic Work Relationships

  • Building Trust

  • Continuous Improvement

  • Contributing to Team Success

  • Planning and Organizing

  • Work Standards

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 10% of the time.

Our Values

  • We are committed to doing the right thing.

  • We are one team working toward a common goal.

  • We are each responsible for customer service.

  • We practice open communication at all levels of the company to foster individual, team and company growth.

  • We actively participate in efforts to improve our many communities-internally and externally.

  • We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.

  • We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

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