Guest Support Services Representative (Custodial) - Monterey - job 676576

Monterey Bay Aquarium

Date: 04/08/2021

City: Monterey, California

Employment type: Full-time

At the Monterey Bay Aquarium, we are passionate about creating an inclusive workplace that celebrates and values diversity. We firmly believe that having a team of diverse backgrounds and voices, working together, increases our capacity to serve our visitors and fulfill our mission. We welcome people from all walks of life into our team and strongly encourage people of color, LGBTQ+ individuals, veterans, and people with disabilities to apply.


Job summary


The Guest Support Services (GSS) Representative plays an integral role in supporting the institutional goal of providing superlative on-site visitor experiences that create powerful emotional connections with our diverse guests. The GSS Representative is responsible for keeping the Aquarium in a clean and safe condition. They work closely with other teams in a highly dynamic environment supporting both daytime operations and evening events. The GSS Representative serves in a variety of roles throughout both the main Aquarium and outbuildings supporting both staff and guests. Perform other duties as required.


Core Responsibilities



  • Floor maintenance, carpet shampooing, vacuuming, mopping, and gum removal

  • Maintaining and re-suppling restrooms

  • Dusting, polishing hand railings, counter tops and woodwork

  • Setting up rooms and meeting spaces, moving furniture and moving and transporting boxes in and outside of main facility

  • Cleaning and maintaining glass and acrylic windows, other viewing surfaces

  • Emptying trash and recycle bins

  • Cleaning and prep work for night events

  • Proactively greet guests and engage them in conversation

  • Cleaning and maintaining office spaces

  • Clearly communicate necessary information to assist guests with visit planning, answer questions, and promote aquarium programs/membership

  • Maintain an ongoing knowledge of the Aquarium's exhibits and programs, as well as common information related to the Monterey area

  • Engage guests throughout the Aquarium via various Guest Experience Operations activities

  • Support guests, volunteers and other staff with safe and efficient exit, check-in and re-entry procedures during an Emergency Evacuation

  • Support other Operations Department workgroups, as well as other Guest Experience Departments


Absolutely Required Skills/Knowledge/Ability/Experience or Education



  • Available to work both weekdays and weekends, as well as holidays

  • Demonstrate support for the Monterey Bay Aquarium's mission

  • Strong interpersonal and teamwork skills

  • Experience working both independently and as a member of a team

  • Ability to sustain enthusiastic interactions with both guests and staff throughout each work shift

  • Experience working with diverse audiences


Desired Skills/Knowledge/Ability/Experience or Education



  • Experience in using custodial supplies and equipment or hospitality

  • Ability to work indoors and out for the full duration of the scheduled shift

  • Ability/comfort proactively approaching guests

  • Ability to converse in another international language (Spanish, Chinese, Japanese, French, German, Portuguese, etc)

  • Experience in hospitality, housekeeping, customer service and/or attractions industry

  • Comfort with learning/using new technology


Ancillary Responsibilities



  • Operate Scissors lift / High Reach lift - Requires a valid license

  • California driver's license and maintain clearance in the DMV Pull Program

  • Pressure washer training

  • Window Cleaning


(ref. 16701)





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