Global Services Portfolio Manager - Rio Rancho - job 958522

HP Inc

Date: 07/22/2021

City: Rio Rancho, New Mexico

Employment type: Full-time

This position is a World-wide (WW) Portfolio Manager in the Personal Systems Services (PSS) Operations organization. The WW Portfolio Manager is a member of the WW Portfolio Readiness Team, which is generally responsible for creating POR New Service Introductions for transactional and contractual routes to market (RTMs) globally to achieve the objectives of the PS business and support our customers and partners. This team also leads or is involved in Services-related projects after launch, such as extensions, expansions or improvements to offerings or related processes, systems/tools, infrastructure, and/or documentation. Lastly, this team is responsible for on-going activities related to the Services offerings that we have enabled to maintain the integrity, quality and operational efficiency of the PS Services. The WW Portfolio Readiness is a world-class portfolio management team that does its work in alignment with the HP Way and Leadership behaviors. As we do our work, we pay special attention to the 6 C's: customer, competition (external), culture, collaboration, creativity, cost-savings (efficiencies). How we do our work is at least as important as what we do…integrity, how we treat others & attention to detail matter!

Job family group: Services

Job family: Service Segment Management

Job family definition: Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level. Includes but is not limited to development, implementation and governance of product service or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market. Includes but is not limited to achieving revenue, profit and/or TCE goals for that segment/entity.


  • Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.

  • Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.

  • Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth.

  • Responsible for revenue and margin contribution for a set of (more than one) solutions or services.

  • Utilizes in-depth understanding of customer business and complex requirements to develop business case, validate the solution, and demonstrate services added value.

  • Utilizes technical and business skills to lead complex cross- functional activities that drive continuous growth of the services business.

  • Provides mentoring and guidance to peers and lower level employees .

  • We will determine the specific responsibilities of the successful candidate based on their skills/development plan/preferences in alignment with the team and business goals

Classification Guidance

The sections below help differentiate between levels to enable consistency.

Education and Experience Required for this position:

  • Typically 10+ years to establish proven track record in Service Business Management.

  • Basic experience in one of the related disciplines of delivery, solution architecting or business planning prior to taking business management role.

  • Required: Services or solutions related experience.

  • Desired: Experience in PS Services at the WW, region/theater or country level.

  • Desired: Operations experience.

Knowledge and Skills for this position:

  • Medium to high knowledge of IT and services industry.

  • In-depth knowledge of company organization and policies, HPS services offerings, end to end processes, tools, and routes to market.

  • Problem detection and analysis of root cause.

  • Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames.

  • Demonstrated skills in planning and financial analysis.

  • Medium level of planning, project management and change management skills. Project and change management training and certification as appropriate.

  • Good presentation skills. Ability to influence different functions, geographies, and the ability to build strong consensus. Impacts internal and external clients on WW basis.

  • Flexibility and agility; ability to deal with ambiguity and change

  • Teamwork and collaborative skills

  • Quality & customer focus

  • Creativity, innovation especially related to IT processes & systems

  • Desired; Digital transformation: automation, big data or other skills or experience

  • Eye toward operational efficiency. Cost savings, time savings, simplification

Impact/Scope of this position:

  • Global down to Multi country responsibility / a large country with multiple sub regions.

  • Working with regional / WW teams to represent the business on behalf of the geography covered.

  • Numerous products and services simultaneously

Complexity of the work, knowledge & skills required of this position:

  • Moderately to highly complex hardware and software solutions / services.

  • Highly complex environments Systems or solutions levels.

  • Managing cross-functional /cross-geographical projects.

  • Liaising with internal and external partners/customers (e. g. product groups) on tactical level.

  • Planning on function/ project/ practice level.

HP offers a comprehensive benefits package, including:

  • Dental insurance

  • Disability insurance

  • Employee assistance program

  • Flexible schedule

  • Flexible spending account

  • Health insurance

  • Life insurance

The estimated range of compensation for this job at the time of this posting is $135,000 - $165,000. This position may be eligible for incentive pay, for openings where this is applicable.


About HP

You're out to reimagine and reinvent what's possible—in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what's next. We're in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP's commitment to diversity, equity and inclusion – it's just who we are.

From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you're more innovative and that helps grow our bottom line. Come to HP and thrive!

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