Fulfillment Field Support Specialist - Boiling Springs - job 676749

Peapod Digital Labs

Date: 04/08/2021

City: Boiling Springs, Pennsylvania

Employment type: Full-time

What’s Our Dish

Announced in May 2018, Peapod Digital Labs (PDL) is an Ahold Delhaize USA company that powers the eCommerce and digital strategies for the Great Local Brands of Ahold Delhaize USA. Accelerating growth in digital and personalization capabilities, PDL is an innovation lab focused on meeting the changing needs of customers, regardless of when, where, and how consumers choose to shop.

Recipe for Success - What's “in store” for the role

  • Coordinate all communications to ADUSA e-commerce fulfillment sites with the brand to help ensure strong execution of SOPS for excellent customer service.

  • Organize and document the training of all exempts that flow through e-commerce in the brands. Coordinate with HR any on boarding to ensure a great experience and maintain high retention numbers.

  • Develop and execute projects and support schedules for any go lives in the e-commerce world – new services, new locations, new processes, new hardware and new software are all under this umbrella.

  • Ensure sufficient equipment and supplies are available to execute day to day functions and plan appropriately to purchase new with the brand as needed.

  • Develop, update and track recognition programs to help associates learn and maintain high standards.

  • Travel throughout the network in the brand to observe and counsel ways to improve the process, execute better customer service or higher productivity

  • Work hand in hand with the brand e-commerce team to execute on projects within the brand to test and innovate in e-commerce. This could be with automation, new supplies, or new ways of working with the host stores.

  • Support the opening of new distribution centers in the brand, coordinating across all departments at the brand and at PDL to deliver the project on time and on budget.

  • Manage opening of new Click & Collect sites to grow the e-commerce business throughout the brand

  • Work closely with Peapod Digital Labs, and all Brands to continually enhance operational processes and training programs.

  • Support launch of new items that are heavily supported in market and allow AD e-commerce to leverage CPG launches. Review and approve all allocation plans to ensure customer satisfaction.

  • Coordinate execution of all slotting plans in new locations, and accuracy in open locations to maximize efficiency.

  • Coordinate execution of any allocations required around special events and holidays.

  • Develop and coordinate relationship with 3rd party to execute weekly assortment resets and planogram changes.

  • Partner with PDL continuous improvement team and merchandising to advise on system changes and process adjustments to minimize issues that could cause out of stocks or customer dissatisfaction. Serve as final UAT clearance for any system changes related to WMS that impact Operations

The Essentials In Your Cart - The required ingredients

  • High level of self-motivation

  • Great attention to detail

  • Ability to handle day to day support of business area and functional area strategies

  • Strong meeting facilitation skills

  • Project management skills

  • Demonstrate a personal acceptance of change and the ability to adapt and drive change

  • Provide support for the implementation of a continuous improvement culture

  • Persuasive in presenting and selling ideas and executing their implementation

Join Us at Our Table

Peapod Digital Labs is a forward-thinking company with a strong legacy of innovation. We recognize who powers our progress – our people! We offer a great variety of benefits and perks to our employees, including: great health care options, including PPO and HSA plans (with company contributions), dental, vision, flexible spending accounts, a 401k with strong company match and immediate vesting, and generous and flexible paid time off.

We are an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

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