Front Desk Agent - Tahoe Vista - job 853814

East West

Date: 06/11/2021

City: Tahoe Vista, California

Salary: $18 per hour

Employment type: Full-time

Description


East West Hospitality at Tahoe is seeking full time year-round Front Desk Agent for the Old Greenwood property in Truckee, CA. Front Desk Agents perform functions of guest services relating to check-in/ check-out of guests, which will require information sharing and cash/ credit card handling, answering telephones, responding to guest requests and completion of shift reports.


DUTIES:


  • Provide the best possible service to guests.

  • Answer phones with a courteous and timely approach.

  • Respond to guest and maintenance requests in a timely fashion.

  • Check in and out all owner and paying guests in a professional, courteous and informative manner.

  • Ensure Hannah Marketing standards of service are delivered for services.

  • Generate reports for lodging operations and guest services.


RESPONSIBILITIES:


Promote at all times a cooperative and problem solving atmosphere. Conduct all business in a professional and courteous manner. Must also honor and adhere to the following hospitality top 10’s at all times (below).


1. I will be well - groomed


2. I will smile


3. I will make eye contact


4. I will use attentive postures


5. I will greet and welcome my guests


6. I will be knowledgeable about my destination, my division and local attractions


7. I will make suggestions


8. I will be patient


9. I will take responsibility for my inquiries and problems


10. I will thank my guests


This position reports to the Front Desk Manager.


$18.50/hr


Minimum Requirements


Must have a professional appearance and demeanor. Strong attention to detail and ability to sit or stand for long periods of time. Self motivated and reliable. Must enjoy interaction with people.


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