Family Services Director - South Walpole - job 745915

Crystal Springs

Date: 05/04/2021

City: South Walpole, Massachusetts

Employment type: Full-time


The Family Services Director works as a part of a collaborative, multidisciplinary team and is responsible for supervising a small case management team. The Director ensures: that open and responsive two-way communication is established and maintained between Crystal Springs School, parents/guardians and other stakeholders; that changes to Crystal Spring’s policies and procedures and other updates are communicated; and that the school is kept informed of any family or other stakeholder changes, needs, issues, etc. The Director encourages family involvement by planning and facilitating opportunities to participate in Family Events on campus and is committed to family-driven and responsive services by modeling these values and practices in their everyday interactions.


  • LCSW

  • Minimum of two years’ experience as a case manager preferred

  • Minimum of one year supervisory experience preferred


  • Recruit, hire and manage department staff including providing consistent supervision and evaluation

  • Ensure parents & guardians are informed of student related information in a timely manner

  • Manage mailings and other messaging to parents & agencies on various topics throughout the year

  • Function as Interdepartmental Liaison

  • Review and sign-off on DCF student residential treatment plans, schedule and facilitate quarterly meetings

  • Provide creative input for departmental growth and development to his/her supervisor

  • Coordinate family events multiple times during the year

  • Manage his/her own caseload

  • Participate in student specific meetings

  • Assist and facilitate with student transition process to Adult Services

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