FRONT DESK AGENT - Embudo - job 958033

Ohkay Hotel Casino

Date: 07/22/2021

City: Embudo, New Mexico

Employment type: Full-time

Ensure quality guest service by greeting guests in a cheerful and efficient manner.

Provide outstanding service while maintaining all accounts and ensuring all guests requests are handled properly.


  • Greet all arriving and departing guests with a positive and cheerful manner.

  • Efficiently assist with check-in, check-out, posting and auditing procedures, with attention to detail, pertaining to all guests accounts.

  • Respond to all guests inquiries in a positive and courteous manner.

  • Responsible for maintaining and safeguarding monetary banks.

  • Provide information to all guests regarding the resort, casino, local services, attractions and locations for business, dining and entertainment.

  • Use cash handling and credit card balancing procedures to complete daily shift in accordance to hotel policy.

  • Respond to all guest complaints or issues in a hospitable and efficient manner focusing on guest satisfaction.

  • Log and/or inform appropriate supervisor of discrepancies.

  • Maintain strict confidentiality and professionalism at all times.

  • Make reservations using proper procedures and telephone etiquette.

  • Up-Sell of room types and promotion of casino enterprises.

  • Must be familiar with the hotel, casino, services we offer, including nightly specials and events and the image we wish to project.

  • Assist management with the group check-ins and ensure all communication is updated for all parties involved.

  • Continuous communication with housekeeping- early departures, late check-outs etc.

  • Performing other duties as assigned and being an overall team player.



Must have a High School Diploma or equivalent. Previous hotel experience in Front Desk and Reservations.


Ability to access, read, and accurately input information using a moderately complex computer system. Must be a team player with a cooperative and positive attitude


  • Assist management with the group check- ins and ensure all communication is updated for all parties involved.



Ability to concentrate in very fast-paced environment and exercise good judgment in evaluating situations and taking effective actions. Present ideas effectively both orally and written.


Ability to work in a casino environment, in the midst of noise, smoke, crowded situations, etc.

How to apply:

To apply for this job you have to sign in to our website (My profile link in the header).

If you don't have an account with us yet, please Sign up.