FRONT DESK AGENT - Embudo - job 958033

Ohkay Hotel Casino

Date: 07/22/2021

City: Embudo, New Mexico

Employment type: Full-time

Ensure quality guest service by greeting guests in a cheerful and efficient manner.


Provide outstanding service while maintaining all accounts and ensuring all guests requests are handled properly.




JOB REQUIREMENTS:


  • Greet all arriving and departing guests with a positive and cheerful manner.


  • Efficiently assist with check-in, check-out, posting and auditing procedures, with attention to detail, pertaining to all guests accounts.


  • Respond to all guests inquiries in a positive and courteous manner.


  • Responsible for maintaining and safeguarding monetary banks.


  • Provide information to all guests regarding the resort, casino, local services, attractions and locations for business, dining and entertainment.


  • Use cash handling and credit card balancing procedures to complete daily shift in accordance to hotel policy.


  • Respond to all guest complaints or issues in a hospitable and efficient manner focusing on guest satisfaction.


  • Log and/or inform appropriate supervisor of discrepancies.


  • Maintain strict confidentiality and professionalism at all times.


  • Make reservations using proper procedures and telephone etiquette.


  • Up-Sell of room types and promotion of casino enterprises.


  • Must be familiar with the hotel, casino, services we offer, including nightly specials and events and the image we wish to project.


  • Assist management with the group check-ins and ensure all communication is updated for all parties involved.


  • Continuous communication with housekeeping- early departures, late check-outs etc.


  • Performing other duties as assigned and being an overall team player.


Qualifications

EDUCATION/EXPERIENCE:


Must have a High School Diploma or equivalent. Previous hotel experience in Front Desk and Reservations.




SKILLS:


Ability to access, read, and accurately input information using a moderately complex computer system. Must be a team player with a cooperative and positive attitude




SUPERVISORY RESPONSIBILITIES:


  • Assist management with the group check- ins and ensure all communication is updated for all parties involved.



EQUIPMENT TO BE USED: N/A




PHYSICAL/MENTAL DEMANDS:


Ability to concentrate in very fast-paced environment and exercise good judgment in evaluating situations and taking effective actions. Present ideas effectively both orally and written.




WORKING CONDITIONS:


Ability to work in a casino environment, in the midst of noise, smoke, crowded situations, etc.





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