Energy Solutions Specification Service Manager - Rock Creek - job 745889


Date: 05/04/2021

City: Rock Creek, Ohio

Employment type: Full-time


Job Summary:
Manage service requests, product specification, costing and sourcing under the supervision of the Energy Division Estimating and Specification Manager. Maintain a good relationship and communication with Service Program Managers to ensure proper product specification and costing requirements are met in a timely manner to meet customer expectations. Work cross functionally with Stratus Service Team, Estimating team and vendors to provide correct solutions.

Our Exceptional Benefits Plan includes:

  • Supportive & Friendly Culture

  • Manage national accounts for Fortune 500 companies

  • Medical, Dental, Vision coverage options

  • Flexible Spending & Health Savings Accounts

  • Wellness Screenings

  • Life Insurance

  • 401k

  • Short/Long Term Disability

  • Generous Paid Time Off program

  • Career Growth Opportunities and Career Mapping

  • Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program (Non-Union employees), and Various employee discount offerings from our Vendors

Summary: Stratus is one of the nation’s largest brand implementation companies. We are made up of 700+ employees nationwide who roll up their sleeves, dive into the details and bring our clients’ brands to life!
We deliver versatile solutions for some of the nation’s largest and most recognized brands. From signage to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.


Essential Responsibilities:

  • Manage service ticket requests from Service Program Managers for product and labor quotes and sourcing requests, at an average of 10-15 requests a day.

  • Review service ticket request for accuracy of information, and communicate effectively with Service Program Manager for clarification of request and identify additional information necessary in order to procure appropriate product and labor estimates.

  • Identify most appropriate product specification per scope of work and program parameters within pre-identified Stratus vendor partners.

  • Review quotes to confirm accuracy of part numbers and pricing from original request.

  • Return quote requests and create purchase orders for sourcing requests in a timely manner to meet outlined SLAs.

  • Maintain a good relationship with Stratus manufacturer and distributor partners.

  • Manage Routine Planned Maintenance inventory and inventory requests.

  • Create and distribute weekly Routine Planned Maintenance reporting for management and all parties involved in RPM programs.

  • Maintain consistent estimating practices and procedures.

  • Keep all parties involved updated on quote/sourcing request progress.

  • Serve as an escalation point for service product issues or concerns.

  • Ability to work independently and make decisions based on Stratus best practices.

  • Assist with Energy Division opportunities as time allows.



  • Computer Skills – Microsoft Office Suite (Access, Excel, PowerPoint, Project, Word)

  • Ability to prioritize jobs based on urgency, customer expectations, and importance

  • Ability to maintain calm and focus under strict deadline and multi-tasking environment

  • Strong attention to detail

  • Good customer service skills

  • Excellent organization and planning skills

  • Good communication skills

  • Possess a sense of flexibility

  • Team Oriented

  • Solid decision making and problem solving skills

  • Lighting or Electrical knowledge is preferred but not required

Education, experience, certifications

  • High School Diploma

  • 1-2 years customer service experience

Physical and mental demands

  • Ability to work in a strict deadline driven environment

  • Position may require working before or after regularly scheduled hours as business needs arise

Working Conditions

  • Prolonged hours in front of computer


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