Director of Nursing - Physician Services Organization - Anchorage - job 854172

Providence Health & Services

Date: 06/11/2021

City: Anchorage, Alaska

Employment type: Full-time

Providence is calling a Director of Nursing (PSO Administration, Days, 1.0 FTE) to Providence Physician Service Organization in Anchorage, Alaska. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.


In this position you will:



  • Actively support and incorporate the mission, vision and core values into daily activities. Treats all with respect and demonstrates excellence, justice and compassion in daily work and relationships with others.

  • Lead the development of a Nursing/Clinical Strategic Plan with specific goals and objectives. Ensures standards of performance are developed and implemented, performance evaluated, and appropriate personnel actions are taken in coordination with clinic managers and Human Resource partners.

  • Build a strategic workforce plan to focus on building Medical Assistant talent pipeline to attract, develop, and retain MA caregivers for PMG clinics.

  • Measure clinic performance against objective and regulatory standards. Provides prompt feedback and constructive criticism so that objectives are achieved, performance excellence is recognized and performance improvement is achieved. Establishes performance standards for caregivers in professional and technical competency, productivity, performance improvement, appropriate use of resources, and outcomes. Guides directors and managers as necessary in appropriate and consistent administration of all disciplinary measures.

  • Administer well-organized professional departments whose ultimate goal is the delivery of high quality and fiscally effective patient care. Ensures that policies, procedures and standards are up to date, integrated with other policies and fulfilled. In collaboration with the Chief Executive, Chief Medical Officer, Medical Directors, and other PMG leaders, implements programs to monitor, evaluate and improve quality and appropriateness of care. Leads the recruitment and retention of staff in collaboration with Personnel. Monitors staff development and continuing education programs on an ongoing basis. Ensures that staffing needs of departments are assessed and met on an ongoing basis

  • Establish and maintain a collaborative relationship with medical staff. Establishes lines of communication for provider input related to patient care and staff performance. Leads collaborative working relationship between management and providers. Serves as a coach and mentor to direct reports and to nurse leaders throughout the organization.

  • Create a positive atmosphere for quality by encouraging attention to quality and care experience, placing emphasis on performance improvement. Uses a systematic and objective process to identify problem areas and improve outcomes; Takes corrective action to resolve deficiencies. Recognizes individual and group efforts in performance improvement. Improvements are implemented, supported and monitored.

  • Maintain and promote service excellence through high standards, combined with positive, open and honest relationships. Demonstrates ability to relate well with all levels of staff, placing importance on collaboration with regional partners. Utilizes constructive criticism and/or self-evaluation skills to improve own work performance or behavior. Alters plans or routines when situation requires and continues to perform without projecting stress or frustration. Demonstrates respect for the capabilities, different cultures and/or personalities of co-workers and the public. Addresses patients, visitors and co-workers in a pleasant and respectful manner; displays courtesy when addressing people. Promotes positive teamwork atmosphere in departments.

  • Incorporate principles of safety and infection control into daily activities as outlined in Environment of Care, Infection Control, and Exposure Control manuals and department safety policies/procedures . Uses protective equipment and takes appropriate precautions whenever there is potential for contact with blood, body fluids and/or chemicals. Maintains knowledge of work-appropriate aspects of environment of care program. Leads the implementation of the strategic development of PMG in line with Providence goals, strategies and objectives. Identifies needed changes in management of care. Develops, advocates, and implements policy changes. Provides operational support for the recruitment of providers in collaboration with PMG leadership. Leads recruitment of key management positions. Provides support to the credentialing and re-credentialing process, and assists in contracting.

  • Perform other work-related duties as assigned.

  • Maintain confidentiality of all information related to patients, medical staff, and employees.

  • Demonstrate service excellence and positive interpersonal relations in dealing with others.

  • Participate in the development and leads the implementations of PMG strategic plans.

  • Develop and implement integration strategies including program development, quality, fiscal management, compliance, clinical management, provider relationships, outcomes management and reimbursement.

  • Foster effective business relationships between provider leaders, hospital leaders, medical staff and payers. Maintains positive relationships with provider leaders and integrates them into decision-making processes.

  • Work with the Medical Group, Regional Operations, Chief Executive, Medical Directors, and other PMG leaders in assessing and improving quality of patient care consistent with the Quadruple Aim (better health outcomes, improved patient experience, better cost of care, improved provider experience).

  • Lead PMG strategic planning and budgetary formation in conjunction with the Medical Group, Regional Operations and Chief Executive. Supports all growth and expansion projects.

  • Develop and maintain positive relationships and ongoing communication with all key medical and nursing caregivers, as well as Providence regional partners, and community leaders to enhance the health services provided to individuals and communities.

  • Work closely with information systems teams to ensure appropriate technological support.

  • Provide leadership in the identification of clinical improvement projects and the integration of clinical care services.

  • Maintain professional affiliations and professional development to keep current in the latest health care trends.

  • Responsible for various infrastructure functions as assigned by Chief Executive and Medical Group, Regional Operations.

  • Serve as Manager of Care Management Services for Alaska Region Care Management regionalization initiative.

  • Active contributes and participates in PMG Monthly Operations Report to Physician Enterprise System.


Required qualifications for this position include:



  • Bachelors of Nursing required if the Master's degree is not in Nursing

  • Master's Degree in Nursing, Business Administration, Public Affairs, Health Administration or other related field

  • Current Licensure as Registered Nurse in the state of Alaska required or must be qualified to obtain before start date

  • Eight (8) years Progressive success in nursing and/or health care administration in leadership roles

  • Leadership experience within an integrated delivery system

  • Proven track record in clinical operations and clinical program development with a major institution or market leader

  • Experience in leading multiple facilities, sites, clinics, or departments

  • Knowledge and skills in ambulatory, hospital outpatient and physician practice operations are required


About the ministry you will serve.


Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve Alaska in many locations. Our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.





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