Customer Service Representative - Helena - job 957890

US Forest Service

Date: 07/22/2021

City: Helena, Montana

Salary: $1,510 per hour

Employment type: Full-time

Duties


Summary


This position is located within a National Forest. The primary purpose of this position is to provide Customer Service Representative services such as greeting visitors, answering telephones, responding to routine inquiries from a variety of customers and providing overall support to the administrative staff on the unit.




Responsibilities


  • Greets visitors and responds to phone and written inquiries, which often requires an explanation in general terms of functions of the Agency to distinguish among and between function related to the subject of the inquiry.

  • Uses good host techniques in all contacts.

  • Evaluates inquires in order to provide the most useful and appropriate information or to suggest other productive sources of specific information applicable to the nature and subject of inquiry. Resolves inconsistencies in available information.

  • Arranges displays of informational and natural materials in the reception area. Varies or changes displays to coincide with seasonal changes, and special public information programs. Uses imagination and good taste to achieve desirable results.

  • Uses word processing software and printing equipment to create, copy, edit, store, retrieve, and print a variety of standardized documents using a glossary of prerecorded formats, form letters, standard paragraphs, and mailing lists.

  • May use database or spreadsheet software to enter, revise, sort, or calculate, and retrieve data for standard reports.

  • Serves as Collection Officer to sell such items as National Forest maps, Christmas tree permits, 2400-4?s (Forest Product Sale Permits), and Golden Age Passports in accordance with manual and handbook requirements.

  • Is held accountable for the funds collected. Maintains accountability records as required.

Travel Required


Occasional travel - You may be expected to travel for this position.


Supervisory status

No

Promotion Potential

None

  • Job family (Series)


    0303 Miscellaneous Clerk And Assistant

  • Requirements


    Requirements


    Conditions of Employment


    • You must be a US Citizen or US National.

    • Males born after 12/31/1959 must be Selective Service registered or exempt.

    • Subject to satisfactory adjudication of background investigation and/or fingerprint check

    • Direct Deposit Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to a financial institution of your choosing.

    • Must be 18 years of age

    • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-Verify

    Qualifications


    In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards.



    Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.



    GS-04: Applicants must have one year of progressively responsible clerical, office, or other work which provided the knowledge and skills needed to perform the duties of the position being filled; OR an associate's degree or two years of successfully completed education above high school; OR combinations of successfully completed post-high school education and experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.




    Examples of General Experience includes: Clerical, office, or other customer service work such as greeting visitors and responding to phone or written inquiries, using word processing software or other automated software to produce routine documents; or collecting funds from sales.



    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.



    To receive consideration for this position, you must provide updated required documents and meet all qualification requirements by the closing date of this announcement.

    Education


    Additional information


    PLEASE NOTE: This vacancy is being used to fill positions for FY2022 Temporary Employment Hiring season. The expected start date for this position will be between October 10, 2021 and December 19, 2021.



    This position is temporary, has a Not-to-Exceed date and will be filled for up to 6 months or as a not to exceed (NTE) 1 year, however an extension of the appointment may be possible without further competition. The appointment may also end early due to lack of work or lack of funds.



    Applicants who apply under this job opportunity announcement agree to have their application, associated documents and applicable personal information shared with other groups within the Region who have vacancies within the same occupational series, grade, full performance level and in any of the geographic location(s) listed on the announcement. Applying to this announcement does not replace the need to apply to other job opportunity announcements for which you wish to receive consideration.



    The duty station for this position will be at one of the duty locations listed in this announcement. Salary range as shown is the locality pay Rest of U.S. (RUS). Pay rates vary by location. Please visit the Office of Personnel Management's website for additional information on pay rates.



    The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply.



    Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP): To exercise selection priority for this vacancy, CTAP/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP eligible must meet the agency's definition for a quality candidate as provided in the How You Will Be Evaluated section of this announcement to be considered.



    If you are retired from the Federal Government and are selected for this vacancy, your retirement annuity may be offset from your pay.



    This position is not eligible for telework.


    Bargaining Unit Status: Eligible - Coverage is dependent upon unit location.
    Availability of government housing and federal day care facilities will vary by location.



    How You Will Be Evaluated


    You will be evaluated for this job based on how well you meet the qualifications above.


    You will be evaluated in accordance with the category rating procedure as defined in the USDA Demonstration Project Plan. Applicants who meet the basic minimum qualification requirements established for the position will be placed in the Eligible category. Eligible applicants will be further evaluated against criteria for placement in the Quality category. This evaluation is based on the level of your experience, education, and/or training as determined by your responses to the Assessment Questionnaire. Applicants with veterans' preference are listed ahead of applicants who do not have veterans' preference within each category.



    Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score may be adjusted to more accurately reflect your abilities, or you may be found ineligible. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action up to including removal from the Federal service.


    Background checks and security clearance


    Security clearance

    Other

    Drug test required

    No

  • Required Documents


    Required Documents


    The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.



    Resume that includes: 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the responsibilities section including work schedule, hours worked per week, dates of employment (day/month/year); title, series, grade (if applicable); 4) supervisor's phone number and whether or not the supervisor may be contacted for a reference check; 5) other qualifications.



    If education is required or you are using education to qualify, you must submit a copy of your college transcripts. An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. All transcripts must be in English or include an English translation.



    Surplus or displaced employees eligible for CTAP or ICTAP priority must provide: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.



    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits


    Benefits


    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.



Help

This job is open to


  • The public

    U.S. citizens, nationals or those who owe allegiance to the U.S.





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