Customer Service Representative - Chelmsford - job 746975

Thermo Fisher Scientific Inc.

Date: 05/05/2021

City: Chelmsford, Massachusetts

Employment type: Full-time

Job Description

When you are part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

What will you do?

  • Initiate order processing cycle and reviews/modifies orders as needed

  • Resolve order problems with customer regarding pricing, availability, terms, delivery, entity, etc.

  • Participate as a key member of the overall call center.

  • Interact with other departments and sites to ensure timely shipment of orders. Expedite as required.

  • Prepare quotes and respond to RFQ's.

  • Communicate effectively with internal and external customers via e-mail and phone.

  • Achieve fundamental knowledge of all product lines and operational processes to ensure on-time shipping for these orders managed out of the call center.

  • Provide Return Authorizations

  • Process credits as needed and assist accounting team on resolving post shipment issues and discrepancies.

  • Process credit card orders expeditiously and correctly for prompt billing.

  • Notification to customer proactively on impending shipments.

  • Support Front Desk as necessary

The primary responsibilities consist of handling telephone calls, sales rep inquiries, processing orders, change requests, & responding to customer inquiries.

How will you get here?


  • Bachelor Degree preferred; equivalent experience accepted


  • Minimum of 2 years of experience in Customer Service

  • Experience working in a call center environment is a plus

Knowledge, Skills, Abilities

  • Ability to provide outstanding customer service to external and internal customers on a consistent basis

  • Exhibit the ability to multi-task effectively, handle multiple interruptions, and prioritize deadlines

  • SAP

  • Knowledge of Salesforce a plus

  • Knowledge of MS Office a plus

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