Customer Service Representative - Richland - job 746960

City of Richland

Date: 05/05/2021

City: Richland, Washington

Employment type: Full-time

General Summary Benefits Supplemental Questions


GENERAL SUMMARY


Target Hiring Range: $24.08 to $28.89 per hour (DOQ)


The City of Richland Customer Service division is looking for a Customer Service Representative to perform administrative support work assisting customers in person and by telephone, receiving and providing customer service information, preparing and processing billing, cashiering, scheduling, and related work as apparent or assigned. Work is performed under the moderate supervision of the Customer Service Supervisor (supervisor).


CORE VALUES


All employees are expected to model and foster the City of Richland's core values in the performance of their duties and their interactions while representing the City. The values of Teamwork, Integrity, and Excellence promote and maintain a high level of morale and productivity, and are the tie that binds all City employees together, across all functions.


Click here to view the complete job description to include essential functions and working conditions.


Minimum Qualifications:


SPECIAL REQUIREMENTS


Valid driver's license.


EDUCATION AND EXPERIENCE


High school diploma or GED and one (1) year experience providing customer service.


Desirable Qualifications:



  • Three (3) years of direct customer service experience.

  • One (1) year of experience collecting on delinquent accounts.

  • Three (3) years of cash handling experience.

  • High level of organizational skills with excellent written and verbal communications skills.

  • Intermediate or higher skill level with Microsoft Office Programs specifically Word, Excel, and Outlook.


Supplemental Information:


Selection will be based on overall qualifications, skills testing (if applicable), panel interview process and written exercise. Applicants who have a compelling objective, cover letter, and resume included with their application will be given first consideration. Final candidate will be subject to a comprehensive background and reference check commensurate to the position.





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