Customer Service Representative Morning Shift - Orem - job 636513

NorthStar Home

Date: 02/23/2021

City: Orem, Utah

Employment type: Full-time

CUSTOMER SERVICE REPRESENTITIVE


WHO IS NORTHSTAR:


NorthStar Home is one of the fastest-growing home security and automation companies in North America. For more than 20 years, we have been providing families with less worry and more life while staying true to our core values of integrity, accountability, and service. The connected home industry is rapidly growing, so it is the perfect time to join us!


WHY CHOOSE NORTHSTAR:


At NorthStar, we believe that our relationships will help us work together to consistently deliver the best service to our customers and create a work environment people want to be in. We offer opportunities for personal and professional development and the chance to be part of a team. Year after year, our employees rate the work environment, flexible schedules, and the people they work with as their favorite parts of working at NorthStar.


WHAT YOU WILL DO:


Your skills will be utilized to identify and resolve customer concerns, update and create customer accounts, take and process customer payments, maintain knowledge of procedures and policies, and to do it with positivity and professionalism. You will also have the opportunity to work with other Operational departments in an effort to provide a higher level of customer experience. Exceptional employees and top performers are given growth opportunities and easily seen when considering new leadership. If you love working with people, and you are a positive person, then we would love to see what you can bring to our team.


WHAT NORTHSTAR BRINGS TO THE TABLE:


Benefits after 60 days Full-Time (Medical, Dental, Vision, Life)


Paid time off


Gym membership


Dynamic company culture


Casual dress code


Flexible work schedule


Monthly speakers and free catered lunch


Pickleball court, pool table, ping pong


Regular company activities


Employee recognition program


Opportunities to serve others and the community


New, comfortable work environment


Office conveniently located between BYU and UVU


WHAT THE IDEAL CUSTOMER CARE REPRESENTATIVE NEEDS TO BRING TO THE TABLE:


Fluent in English, both verbal and written (bilingual Spanish-speaking is a plus)


1-year Customer Service call center experience


High school diploma or Equivalent


Excellent verbal and written communication


Ability to handle difficult situations and escalated customer calls


Demonstrated ability to work independently


Comfortable using a computer and learning our software platforms


Ability to type 40 WPM


Strong work ethic


Positive attitude


Excellent attendance


Ability to multi-task


WHAT WILL HELP YOU EXCEL AS A CUSTOMER SERVICE REPRESENTATIVE (NOT REQUIRED):


Basic understanding of NorthStar or connected home industry


Prior telephone customer service experience


Ability to relate with customers


Obsessed with giving our customers the BEST service


Desire to join a team and continue making NorthStar an awesome place to work


CUSTOMER SERVICE REPRESENTATIVE COMPENSATION:



  • $11.00-12.00/ hour

  • $11.50-$12.50/hour+ Spanish speaking (more if experienced)

  • Commissionable opportunities to earn $15+/hr

  • Full-time and Part-time shifts available - Mornings, evenings, flexible schedules available


Learn more about being a customer care representative, NorthStar, and what we do at www.northstarhome.com.


NorthStar is an equal opportunity employer and promotes a drug-free workplace. Background checks and drug testing are required.





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