Customer Service Representative (Mechanical/Technical) - (1st shift) - Wellford - job 958054

SEW-Eurodrive, Inc.

Date: 07/22/2021

City: Wellford, South Carolina

Employment type: Full-time

Southeast Region - Lyman, SC

Customer Service Representative (Mechanical/Technical) - 1st Shift
Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines. Customers and associates will be handled with a view toward growth and long-term relationships while maintaining a consistent and businesslike attitude.

Experience and Educational Requirements
Associate’s Degree in an Applied Science or direct industry experience is preferred.

Actual Tasks

  • Attain and keep current with the knowledge and skills required to provide information, service and assistance.
  • Be available as assigned to accept all calls in a professional manner, and determine the nature of the call. Take all possible action including research, working with computer, completing forms and other follow-up to expeditiously insure that accurate information and service is provided.
  • Obtain required information and respond when necessary to complete action on inquiries/requests received.
  • Complete appropriate paperwork and associated computer data/order entry to accomplish required actions.
  • Provide assistance to other employees in a businesslike and professional manner as required.
  • Edit orders accurately for input into SAP/Configurator.
  • Must comply with all current ISO Quality and Work Instructions for job, all Company Safety rules, and all other Company rules, policies and procedures.
  • Assess each situation and do not perform any tasks which s/he feels is unsafe, on which s/he has not received training, or engage in any unsafe work practices. Report any unsafe condition to his/her manager.
  • Read and understand supporting documentation for the work area.
  • Perform other tasks as requested.

Skills and Abilities



SEW-Eurodrive is a global leader in the power transimission and industrial motion technology. From airport logistics to industrial processes: we keep the world moving. We offer great opportunities and an excellent 100% paid group health plan for our employees.

Benefits for eligible employees include:

Medical Insurance
Includes Dental Plan, Vision Care, Audio Benefits and Perscription Drug Card
Life Insurance
Includes Accidental Death & Dismemberment benefit.
Includes both Short Term Disability and Long Term Disability.
Paid Vacation
Includes 2-weeks vacation per year, which increases after 5 years and 10 years of service
Holiday Pay
Includes 12 paid holidays per year
Retirement Benefits
Includes 401(k) with Contribution Matching and Profit Sharing

Additional job requirements and responsibilities would be discussed during the interview process.

Job Type: Full-time

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