Customer Service Rep - Greeneville - job 636891

Landair, Inc.

Date: 02/24/2021

City: Greeneville, Tennessee

Employment type: Full-time

Overview


The Customer Service Representative (CSR) is responsible for managing the relationship and daily interaction with Landair's transactional (truckload and brokerage) customers, growing relationships and managing service to achieve load growth objectives. The CSR will efficiently manage and coordinate; 1) load count growth, 2) accuracy of information entered into the system, 3) service performance levels, improving quality of freight, 4) strengthen relationships with customers, 5) proactively communicate issues with customers.


Responsibilities


Position Responsibilities:


Load Count Growth



  • Grow load count to meet Landair's business objectives

  • Build quality relationships with current and new customers

  • Grow load count thru guidance from internal planners with the maximum amount of freight possible to move our equipment to the full potential


Improve Service



  • Track freight and inform customers real time when issues arise

  • Know and understand service expectation for each individual customer

  • Manage or exceed service expectations for each individual customer


Develop New Accounts



  • Gain knowledge of the new customer lanes and competitor info so that we can use that information to meet our company objectives.

  • Be perfect on service and communication during start-up phase to increase awareness.


Strengthen Relationships



  • Face to face meeting with customer contacts if allowed

  • Proactively communicate all issues and potential problems with a shipment to customer

  • Get to know key customer contact on a personal level to better position Landair for freight opportunities


Accuracy



  • Input loads accurately with all pertinent information set forth by both our customers and accounts receivable departments

  • Update and maintain all customer books so that in your absence anyone can manage your customers seamlessly


Improve Quality of Freight



  • Schedule loads with velocity that will maximize our utilization safely

  • Understand seasonal and cyclical markets and solicit freight accordingly to maximize utilization and grow load count for Landair Logistics

  • Work with internal sales and planning to manage undesirable freight by making suggestions on how to improve current freight characteristics or replace with new


Qualifications


Essential Skills and Experience:



  • Bachelor's degree in business, logistics/transportation or a related field preferred. Equivalent work experience might be considered.

  • Know or be able to learn AS-400 Operating System

  • Previous dispatching experience a plus but not required

  • Good communications skills

  • Typing and computer skills preferred

  • Ability to manage priorities

  • Personable, ability to communicate with people at all levels.

  • Ambitious, self-motivated, ability to work without supervision.

  • Interested in achieving company goals

  • Ability to work a regular shift in fast-paced environment

  • Strong time management and planning skills, organizational skills and attention to detail

  • Excellent written and verbal communication skills with ability to demonstrate good phone etiquette

  • Strong customer service skills, problem solving capabilities and ability to multi-task

  • Knowledge of freight / transportation industry preferred

  • PC skills with working knowledge of MS Office products, load boards and TMS


Landair is an Equal Opportunity Employer M/F/Disability/Veteran





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