Customer Service / Client Support - Pilot Hill - job 957469

Garner Roofing, Inc

Date: 07/22/2021

City: Pilot Hill, California

Employment type: Full-time

With over 30 years’ experience in residential roofing, and voted El Dorado County's best roofer, Garner Roofing, Inc. is expanding rapidly in Sacramento, El Dorado and surrounding areas, and we are looking for you! We believe it is our employees that build a business and that is why our culture is very important to us. We are looking for professional, drug free, friendly, hardworking, motivated individuals as a Customer Service Representative working in our Customer Service Department. We are willing to train the right person. We offer the opportunity for advancement, as well as bonuses, paid holidays, paid time off and medical benefits. Come grow with us!

RESPONSIBILITIES

  • Main point of contact and receiving calls from potential customers as well as current customers regarding their roofing, HVAC, Solar and Energy Efficiency needs, from 50 to 100 calls per day;
  • Making outbound calls to current customers (no cold calling) to assist in communication, technical support, problem solving and trouble shooting;
  • Provide proactive assistance to customers in a demanding, yet rewarding environment with patience and active listening while communicating thoughtful, personalized solutions;
  • Delivers a positive overall customer experience tailored to the customers roofing and energy efficiency needs;
  • Document communication in CRM;
  • Work on a script to build consistency when addressing the customers needs;
  • Provide customers with timely solutions when they need it most; and
  • Delivering follow up to “expired”, attainable prospective sales and earning Sales Performance Incentive Fund (SPIF) bonuses

QUALIFICATIONS

  • One (1) year experience in call center type environment receiving in-bound customer calls;
  • knowledge-retention abilities;
  • flexibility in dealing with those unpredictable situations that arise from time to time;
  • strong attention to detail;
  • creative in anticipating and solving customers needs and suggesting alternative ideas;
  • strong computer, Microsoft Office and data entry skills;
  • exceptional verbal and written communication skills;
  • be a team player working collaboratively with customer service department, client relations and sales workers;
  • able to work some saturday's outside of the monday thru friday regular schedule;
  • comfortable in an environment with noise generated by busy co-workers; and
  • be adaptable and open to change in daily work functions and a growing environment.

Benefits Include: As a full-time employee, this position is eligible to participate in company Healthcare plan (medical, dental, vision, supplemental short-term disability insurance, supplement long-term disability insurance, and supplement life insurance after 90 days of employment and eligible to participate in the company's 401(k) retirement plan with a company match, after 1 year working for Garner Roofing.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Bonus pay

Application Question(s):

  • Will you be able to commute to Cameron Park (exit 35) until the company is able to relocate to Rancho Cordova Off hwy 50 and Hazel?

Experience:

  • Customer service: 1 year (Preferred)

Work Location:

  • One location




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