Customer Service Associate - Phelps - job 853839

7-Eleven

Date: 06/11/2021

City: Phelps, New York

Employment type: Full-time

The CSA (Customer Service Associate) works at an assigned store location. The CSA assists in the operation of the facility in a safe, customer-focused, and profitable manner. He/ She performs various duties including, but not limited to: Daily cash handling, lighting/fixtures, cleaning & maintenance, and ensures the security of all inventory and currency to avoid theft and inventory shrinkage. Employees in this classification receive direct supervision within a framework of well-defined Company policies and procedures. Position reports to the Store Manager.




  • Must be at least 21 years of age.

  • High School diploma or GED preferred.

  • Must be able to work alone in the store for long periods of time (or full shifts as needed).

  • Ability to communicate effectively in English, in both verbally and in written form.

  • Ability to understand and follow oral and written instructions; able to read and write at a level sufficient to perform assigned duties successfully.

  • Ability to perform basic arithmetic operations using addition, subtraction, multiplication, and division.

  • Ability to learn to operate a cash register, computer console, and other equipment and tools related to the work task.

  • Ability to learn and apply proper sanitation and safety requirements associated with food storage and serving.

  • Physical abilities necessary:


o Ability to stand and/or walk for an at least 8 hours.

o Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes of workday.

o Ability to occasionally push and pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck).

o Ability to occasionally bend at waist with some twisting up to one hour of workday.

o Ability to occasionally grasp, reach, and manipulate objects with hands above the head and below the knees. (This work requires eye-hand coordination, and may require bilateral coordination of hands up to 4 hours of workday).


  • Ability to occasionally climb a ladder to store or retrieve materials, and/or place or remove signage.

  • Approximately 75% of work is performed indoors, but there are times when extended periods of work may be performed outside:


o Ability to be exposed to intermittent outdoor hot or cold temperatures and external environmental insects when performing tasks outdoors.

o Ability to be exposed to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer.

o Ability to be exposed to intermittent noise (i.e., cash register, telephone, etc.).


  • Capable of working in small spaces at times.

  • Demonstrated success in dealing with stressful situations.

  • Ability to work varying shifts, including overnight shifts and holidays.

  • Must be able to provide proof of authorization to work in the United States if hired.





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