Customer Service Agent - Air Export - New Orleans - job 745719

Expeditors

Date: 05/04/2021

City: New Orleans, Louisiana

Employment type: Full-time

Company Description




“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder


Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.



  • 15,000 trained professionals

  • 250+ locations worldwide

  • Fortune 500

  • Globally unified systems




Job Description




Scope of Position


Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.


 


Major Duties and Responsibilities



  • Ensure smooth and timely freight process flow

  • Ensure accurate and timely data entry into our operating system

  • Track and trace shipments as required

  • Utilize Process Monitors and Workflows on daily basis

  • Ensure timely movement and delivery of freight to customers 

  • Ensure documents are timely sent to customer or broker for customs purposes

  • Ensure accurate and timely client invoicing

  • Interact with our customers in arranging their shipments, exceeding customer service expectations

  • Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)

  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.

  • Understand department process flow, constantly looking for areas of improved efficiency

  • Ensure all customers' standard operating procedures are followed and updated

  • Meet KPI standards, as per the company procedures

  • Overseas communications, timely responses to emails and requests (internal and external)


 




Qualifications




 



  • Bachelor's Degree Preferred

  • Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience

  • Understanding of transportation documentation and terms is a plus

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

  • Pro-active, strong organizational skills

  • Strong desire to learn

  • Good computer skills (Excel, Word, PowerPoint)

  • Fluent in English


Reporting Structure


  • Lead Agent, Supervisor and Manager

 




Additional Information




Expeditors offers excellent benefits



  • Paid Vacation, Holiday, Sick Time 

  • Health Plan: Medical, Prescription Drug, Dental and Vision

  • Life and Long Term Disability Insurance 

  • 401(k) Retirement Savings Plan (US only)

  • Employee Stock Purchase Plan 

  • Training and Personnel Development Program




All your information will be kept confidential according to EEO guidelines.





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