Computer Assistant - Ozark - job 746656

US Department of Agriculture

Date: 05/05/2021

City: Ozark, Arkansas

Salary: $48,378 - 62,894 per year

Employment type: Full-time

Duties


Summary



These positions are within the Forest Service's Chief Information Office (CIO) and provide onsite support for a Forest Service (FS) Job Corps Civilian Conservation Center (JCCC) to include computer technical support for monitoring the operation of small networked systems, end-user support and business management.


For additional information about the duties of these positions, please contact David Gonzalez at (303) 275-5928 or david.gonzalez2@usda.gov.





Responsibilities



  • Diagnosing and resolving routine problems for a wide variety of applications, operating systems, proposals, and equipment.

  • Responding to problems based on a user and/or management-initiated request made in person, by telephone or by email.

  • Providing local IT User Support and adherence to the required security procedures and safeguards.

  • Applying rules and procedures for strict adherence ensuring compatibility with existing systems and other system interfaces and testing for system malfunctions.



Travel Required


Occasional travel - Occasional overnight travel may be required one or two times per year for training.





Supervisory status

No




Promotion Potential

None






  • Job family (Series)


    0335 Computer Clerk And Assistant




  • Requirements



    Requirements


    Conditions of Employment



    • Must be a U.S. Citizen or National.

    • Males born after 12-31-59 must be registered for Selective Service or exempt.

    • Subject to satisfactory adjudication of background investigation and/or fingerprint check.

    • Successful completion of one-year probationary period, unless previously served.

    • Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.

    • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify.



    Qualifications


    In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards.


    Your application and resume must clearly show that you possess the experience requirements.


    Specialized Experience Requirement:


    For the GS-08: You must have one year specialized experience equivalent to the GS-07 in the Federal service. Specialized experience is defined as two or more of the following: providing technical support for a wide variety of computer software and hardware; and/or submitting requests for creating/deleting/modifying of employee profiles and user access; and/or utilizing a variety of resources to identify, research, and resolve technical problems or errors.


    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.



    Education


    There is no substitution of education for specialized experience.




    Additional information



    You will only receive consideration for the duty stations which you select.


    Final determination of duty station will be made by the selecting official at the time of job offer. Salary range as shown is the locality pay area of Rest of U.S. (RUS). Pay rates vary depending on location and may be higher or lower than the amount shown. For more information, refer to the Office of Personnel Management, Salary and Wages web page.


    Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP): To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP eligibles must meet the agency's definition for a quality candidate as provided in the How You Will Be Evaluated section of this announcement to be considered.


    The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply.


    This is a bargaining unit designated position.


    Forest Service daycare facilities are not available.


    Government Housing is not available



    This position may be eligible to telework up to four days per week, based upon the duties of the position. This position may also be eligible for flexible work arrangements as determined by agency policy and any applicable collective bargaining agreements.


    One or more positions may be filled through this vacancy announcement or any other source.





    How You Will Be Evaluated



    You will be evaluated for this job based on how well you meet the qualifications above.


    You will be evaluated for this job based on how well you meet the qualifications.


    You will be evaluated in accordance with the category rating procedure as defined in the USDA Demonstration Project Plan. Applicants who meet the basic minimum qualification requirements established for the position will be placed in the Eligible category. You will be further evaluated against criteria for placement in the Quality category. This evaluation is based on the level of your experience, education, and/or training as determined by your responses to the Assessment Questionnaire. Individuals with veterans' preference are listed ahead of applicants who do not have veterans' preference within each category.

    Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score may be adjusted to more accurately reflect your abilities, or you may be found ineligible. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action up to including removal from the Federal service.



    To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/11080704





    Background checks and security clearance




    Security clearance

    Not Required




    Drug test required

    No






    Position sensitivity and risk

    Moderate Risk (MR)




    Trust determination process

    Credentialing, Suitability/Fitness









  • Required Documents



    Required Documents


    The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.


    Resume that includes: 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the responsibilities section including work schedule, hours worked per week, dates of employment; title, series, grade (if applicable); 4) supervisor's phone number and whether or not the supervisor may be contacted for a reference check; 5) other qualifications.


    If claiming veteran's preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions. If currently on active duty you must submit a certification of expected discharge or release from active duty service under honorable conditions not later than 120 days after the date the certification is submitted. Veteran's preference must be verified prior to appointment. Without this documentation, you will not receive veteran's preference and your application will be evaluated based on the material(s) submitted.



    If claiming 10-point veteran's preference you must provide the DD214 or certification requirements (see above bullet), plus the proof of entitlement of this preference as listed on the SF-15 Application for 10-point Veterans' Preference. The SF-15 should be included but is not required. Failure to submit these documents could result in the determination that there is insufficient documentation to support your claim for 10-point preference. For more information on veterans' preference visit FEDSHIREVETS.



    Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.





  • Benefits



    Benefits



    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.



    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.








Help

This job is open to



  • The public


    U.S. citizens, nationals or those who owe allegiance to the U.S.






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