Closing Specialist I ( Columbus ) - Columbus - job 635412

JPMorgan Chase & Co.

Date: 02/22/2021

City: Columbus, Ohio

Employment type: Full-time

Core Competencies

Excellent verbal and written communication skills

Empathizes with the customer

Understands and works to resolve customer issues

Communicates clearly and regularly with customers

Proficient in the technical components of the job

Demonstrates a determination to get the job done right the first time

Demonstrates a sense of urgency


Works well under pressure

Demonstrates ownership and follow through

Principal Duties and Responsibilities (in order of importance)

Make closing confirmation calls to ensure the closing took place and update system of record

Request and upload critical document packages from settlement agents

Complete specific state required documents as authorized signer

Provide backup to Hotline as required

Securely delivers the signing package to the title company for the closing.

Responsible for sending a copy of documents to our printing group to print and bind the Client Package

Initiate wire request to be sent to the settlement agent

Updates the system of record and works daily priorities

Knowledge and Experience

Minimum of 2 years Customer Service experience preferred

Minimum of 2 years mortgage environment experience with a thorough understanding of conventional, government, purchase and refinance in addition to FHA/VA

Possess strong attention to detail and strong problem solving skills.

Ability to work in a fast paced environment

Ability to prioritize competing tasks

Basic office skills

Basic computer skills

Ability to work independently or as part of a team

Strong teamwork and customer service skills required

Demonstrated understanding of the end-to-end mortgage loan process

Thorough understanding and proven ability to explain loan requirements as listed on the closing instructions

Effective liaison with necessary parties on behalf of customers

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