Closing Specialist I ( Columbus ) - Columbus - job 635412

JPMorgan Chase & Co.

Date: 02/22/2021

City: Columbus, Ohio

Employment type: Full-time

Core Competencies


Excellent verbal and written communication skills


Empathizes with the customer


Understands and works to resolve customer issues


Communicates clearly and regularly with customers


Proficient in the technical components of the job


Demonstrates a determination to get the job done right the first time


Demonstrates a sense of urgency


Detail-oriented


Works well under pressure


Demonstrates ownership and follow through


Principal Duties and Responsibilities (in order of importance)


Make closing confirmation calls to ensure the closing took place and update system of record


Request and upload critical document packages from settlement agents


Complete specific state required documents as authorized signer


Provide backup to Hotline as required


Securely delivers the signing package to the title company for the closing.


Responsible for sending a copy of documents to our printing group to print and bind the Client Package


Initiate wire request to be sent to the settlement agent


Updates the system of record and works daily priorities


Knowledge and Experience


Minimum of 2 years Customer Service experience preferred


Minimum of 2 years mortgage environment experience with a thorough understanding of conventional, government, purchase and refinance in addition to FHA/VA


Possess strong attention to detail and strong problem solving skills.


Ability to work in a fast paced environment


Ability to prioritize competing tasks


Basic office skills


Basic computer skills


Ability to work independently or as part of a team


Strong teamwork and customer service skills required


Demonstrated understanding of the end-to-end mortgage loan process


Thorough understanding and proven ability to explain loan requirements as listed on the closing instructions


Effective liaison with necessary parties on behalf of customers





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