Call Center Attendant - Alto Pass - job 677177

SoutheastHEALTH

Date: 04/08/2021

City: Alto Pass, Illinois

Employment type: Full-time

Description


Day Shift


The Call Center Attendant shall be responsible for increasing patient access to care through prompt and accurate response to patient calls and requests

Begin






  • Prompt answering of phone calls


  • Accurately completes scheduling of patients and uses messaging system to communicate with teammates


  • Accurately and consistently documents communication with patients and when indicated forwards to teammates using the messaging system


  • Always portrays a helpful and courteous demeanor


  • Obtains needed information from patients and enters into medical record and messaging system


  • Understanding of specific needs of customers and patients is required


  • Must understand EPM/EMR


  • Answer multiple phone lines and use other office equipment


  • Participate in the training of new employees if needed


  • Preforms other administrative duties as needed including, but not limited to, patient registration and point of service collection, patient check out, working on faxes, assisting at other clinics, etc.



Become



  • Minimum of high school education or GED is required


  • Must possess excellent oral and written communication skills


  • Must be patient/customer service oriented


  • Healthcare background is preferred


  • Must be able to read, write, and speak English


  • Demonstrates the ability to be efficient and effective on the phone while being courteous and respectful







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