Business Operations Specialist - Hayward - job 746193

Paragon Genomics

Date: 05/04/2021

City: Hayward, California

Employment type: Full-time

Location: Hayward, CA

Type: Full TimeMin. Experience: Mid Level

Position Summary

Paragon Genomics is a fast-growing life sciences company developing advanced reagents and assay kits for next-generation sequencing (NGS). We are seeking a full-time Business Operations Specialist to join the team in our San Francisco Bay Area office. The ideal candidate has a strong desire for growth and is looking for an opportunity to provide administrative support to our growing sales team. This position reports to the Director of Commercial of Business Operations.

Key Responsibilities

  • Source new sales opportunities through inbound lead follow-up, outbound calls and emails.

  • Route qualified opportunities to the appropriate sales teams for further development and closure.

  • Assist sales team with achieving quarterly quotas.

  • Maintain and expand CRM database through daily management.

  • Support all pre-sales and post-sales inquiries over the phone, via email, and occasionally through live chat in a timely, efficient, and professional manner.

  • Assist with order administration by working with clients to obtain purchase orders and documentation for order and client setup.

  • Collaborate with other departments including accounting, manufacturing, tech support, bioinformatics, and quality control to initiate and coordinate the order processing and shipment.

  • Develop quotes for customers using a pricing calculator.

  • Other duties as assigned.

Qualifications and Background

  • Two-year college degree with relevant experience; four-year degree preferred.

  • Minimum of three years of customer-facing experience. Logistics, sales, or marketing experience preferred.

  • Background in biology is a plus.

  • Experience with Zoho CRM, WooCommerce, and Tidio software a plus.

  • Ability to work and think independently and coordinate several activities simultaneously

  • Good communication, interpersonal, and listening skills

  • Self-motivated and able to achieve shared objectives

  • Ability to maintain customer service-oriented mindset

  • A positive team player who’s able to adapt in a fast-paced, dynamic work environment

  • Must possess solid critical thinking skills; must be able to anticipate and solve problems in a systematic manner

Additional Information:

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

Paragon Genomics Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Please review our Job Applicant Privacy Policy for information about how your personal data is processed and stored.

About Paragon Genomics:

Headquartered in the San Francisco Bay Area, Paragon Genomics is a fast-growing precision medicine company. Our patented targeted sequencing technologies CleanPlex DNA, CleanPlex RNA, and CleanPlex UMI provide comprehensive solutions to precision diagnostics in oncology, infectious disease, inherited disease, reproductive health, neurology, cardiology, and many other applications. Our technologies and products have been adopted by hundreds of prominent Next-Generation Sequencing (NGS) labs globally. With our platforms, we can efficiently and rapidly produce unique and customized next-generation sequencing (NGS) assays to meet the needs of researchers, testing labs, and biopharma precision medicine projects.

The Company was selected by a distinguished panel into the California Life Science Association F.A.S.T. Program in March 2016 and was accepted into the prestigious Stanford StartX Medicine Accelerator Program in September 2016.

Paragon Genomics offers a competitive and comprehensive employee benefits package, including medical, dental, vision and life insurance, flexible spending account, 401K, paid time off, and stock options.

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