Business Manager II, Process & Systems - Englewood - job 676625


Date: 04/08/2021

City: Englewood, Colorado

Salary: $74,700 per year

Employment type: Full-time

DISH is a Fortune 300 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We also pioneered the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.
The Incubator Team within the Customer Experience Organization (CXO) is responsible for providing strategic insight, as well as feedback and recommendations on frontline agent tools, processes, Knowledge content, and overall agent and customer experience for all existing and new lines of business. Team responsibilities include taking customer interactions (phone, chat, etc), analyzing results, and delivering feedback to stakeholders, as well as hosting live customer interaction observations sessions for stakeholders, business partners, and Executives. An ideal candidate will have a proven track record of delivering results with a customer and agent-centric mindset, analytical prowess, innovative attitude, and a collaborative spirit.

Job Description:

  • Lead Incubator Specialists to ensure successful completion of initiatives

  • Partner effectively within the CXO organization to design, prioritize, and execute projects that drive CXO and DISH strategic objectives

  • Identify process improvement opportunities and deliver feedback to business stakeholders and Executive leadership

  • Utilize data gathering and interpretation techniques to quantify and summarize data into digestible and actionable insights

  • Define and document Incubator core processes to create efficiencies for both the team and business partners

  • Stay abreast of changes to business rules, workflows, and tools that affect customers and agents to ensure all parties are equipped to execute initiatives effectively

A successful candidate will have the following:

  • Bachelor’s degree from a four-year college or university; at least four years of related experience and/or training; or equivalent combination of education and experience. 3+ years of management experience

  • Ability to assist in framing unstructured business problems with strategic, operational, and financial elements into executable strategic analyses

  • Executive level communication skills, including ability to present analytics results and insights in a highly polished, succinct form

  • Proven ability to lead a team of individual contributors, successfully delivering results and developing team members to their full potential

  • Desire for a high level of responsibility and ownership and ability to work with minimal supervision; flexible, self-starter, comfortable working in a rapidly changing environment; results-oriented mentality with a focus on efficiency, accuracy and quality

  • Sharp attention to detail; high personal standards for quality and thoroughness; delivers results on projects with demanding deadlines as well as establishes personal and team deadlines and prioritization of work with autonomy; uses influence and persuasion to drive business results at peer/director level

Compensation: $74,700.00/Yr. - $103,850.00/Yr.
From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.

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