Billing Coordinator / 40 Hour / Days / Plastic and Reconstructive Surgery - Nahant - job 958299

Brigham & Women's Hospital(BWH)

Date: 07/22/2021

City: Nahant, Massachusetts

Employment type: Full-time

Billing Coordinator / 40 Hour / Days / Plastic and Reconstructive Surgery

- (3162405)


The Billing Coordinator acts as the key facilitator in the revenue cycle process for the Division of Plastic and Reconstructive Surgery. This position focuses on working through patient claims and denials and is a key resource in billing systems management. This person is fluent in billing-related issues and assists providers with entering and tracking patient charges, as needed. The ideal Billing Coordinator is a highly motivated individual who shows initiative, is goal-oriented with strong problem solving and multi-tasking skills and excels in a team environment.


Claim Monitoring and Management (35%)

  • Oversee rejection work queues (WQs) for coding denials, front-end errors, etc.
  • Inform Division management and physicians of claim issues

  • Serve as primary billing contact for problem/issues of rejected claims, working closely with the Mass General Brigham Professional Billing Office (MGBPBO) regarding write-off requests, request for referral of accounts to collection agencies, and all claims that are more than 120 days in A/R

Self-pay/Cosmetic Billing (20%)

  • Perform and review all deposits for co-payments, self-pay office visits, self-pay procedures, self-pay surgeries, other income and all self-pay balance payments within 24 hours of payment receipt

  • Oversee, in full, the self-pay billing process and refund process
  • Assist physician, staff and patients during clinic sessions by creating and confirming quotes for all practices, as required

  • Assist each cosmetic patient with payment information regarding surgery

  • Act as a liaison between BWPO-Anesthesia and BWH in the collection of surgery prepayments

Self-Pay/Cosmetic Accounts Payable (AP) (15%)

  • Oversee the Purchase Order (PO) process for self-pay/cosmetic implants

  • Serve as a liaison between the vendors and the AP department to ensure timely payment and monitor for errors

  • Communicate with surgical vendors to resolve invoices, problems or credits

Patient Billing Analysis (15%)

  • Act as a liaison between the patients, BWH and BWPO billing and coding staff in deciphering patient account issues

  • Work with patients and the BWPO billing staff to alleviate bills sent in error to patients

Administrative and Other Duties (15%)

  • Provide monthly coding reports for all Division billing activity.

  • Manage credit card terminals in the Division

  • Assist in new staff training regarding the revenue cycle process

  • Enforce all new procedures for revenue cycle management among staff

  • Attend Division team meetings as required and contribute in a positive manner

  • Perform other duties as assigned


  • Bachelor’s Degree required.

  • Minimum two years relevant work experience strongly preferred.

  • Ability and skills necessary to fulfill above requirements.
  • Excellent customer service skills required.


  • Must maintain highest standards of professionalism, ethics, and integrity.
  • Must have strong customer service, communication, and interpersonal skills in dealing with patients, providers, and colleagues.

  • Must be sensitive to and supportive of patients, families, and care providers.

  • Must be resourceful in obtaining information when it is not readily available and in responding to unusual situations.

  • Must have ability to recognize problems, establish priorities, and initiate appropriate responses.

  • Must be knowledgeable of healthcare billing systems and processes.

EEO Statement

Brigham and Women’s Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, genetic information, military service, or other protected status.

Primary Location
MA-Boston-BWH Boston Main Campus
Work Locations
BWH Boston Main Campus 75 Francis St Boston 02115
Brigham & Women's Hospital(BWH)
Standard Hours
Day Job
Employee Status
Recruiting Department
BWH Surgery
Job Posting
Jul 22, 2021

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