Associate Director US Oncology Communications Strategy Lead - Face-to-Face Channel - Toledo - job 646134

Date: 03/03/2021

City: Toledo, Ohio

Employment type: Full-time

Job Description

The Associate Director US Oncology Communications Strategy Lead (Face-to-Face Channel) will define, plan and lead the execution of the communications and change management strategy for the Oncology Customer Facing Teams. The Communications Strategy Lead is a high performing partner who will serve as a unified voice for, and active member of, the Commercial Oncology Leadership Team (COLT). This position reports to the Director, Strategy Lead, US Oncology Commercial Operations.

The healthcare industry is changing at an unprecedented pace, resulting in the acceleration of engagement strategies and related capabilities within the organization. This acceleration has a heightened impact in the US Oncology business due to the multiple launches expected this year. Through a deep understanding of the customer-facing teams, the US Oncology Market strategy, Commercial Oncology Leadership Team priorities, and the evolution of engagement capabilities, this position will partner closely with internal stakeholders and external providers to ensure that the customer-facing teams are informed, aligned, and change enabled.

Responsibilities include:

  • Develop and maintain a deep understanding of US Oncology Market and Business Unit priorities in close partnership with Oncology Sales and Commercial Operations, Marketing, , and other Headquarters based functions.

  • Manage the communications and related activities of opportunities/events that involve and/or impact the customer-facing teams. Examples include but are not limited to product launches, organizational changes, capability deployments, business events.

  • Help to manage the bi-annual sales and leadership meetings including communications, pre-events, meeting and post meeting activities

  • Partner with oncology sales leaders to ensure the communication needs across the multiple oncology sales teams and alliances are met in a well- coordinated, clear and effective manner

  • Lead the development of strategic and tactical plans to engage the field and disseminate necessary information in a timely and effective way.

  • Define and manage cross-functional teams to execute the communication and change management plan, including, but not limited to, stakeholders from Sales, Marketing, Field Operations, IT, Communications, Meeting Planning, Learning & Development, Legal, and Compliance.

  • Define and manage a cross-functional Responsibilities, Accountabilities, Consulting and Informing (RACI) within the Business Unit for plan execution.

  • Partner with Learning & Development and other Headquarters functions to implement solutions to drive adoption of change.

  • Design and implement measurement strategies to understand effectiveness, adoption and enable constant evolution.

  • Install and facilitate governance across the US Oncology with regards to the field, with focus on ensuring Marketing and Sales leadership are aligned on strategy, execution and scope (e.g., "Gate-Keeper").

  • Partner with peer Communication Strategy Leads to support demand across business lines, gaining broad Business Unit engagement and experience.

Required Skills & Competencies:

  • Minimum 5 years of experience in Sales, Sales Operations, Change Management, Marketing, or Marketing Operational Support functions.

  • Demonstrated project management skills.

  • Excellent interpersonal, written and verbal communication as well as strong presentation skills and an ability to build relationships with stakeholders, understand business strategy and lead cross-functional teams to achieve business goals.

  • Demonstrated strategic/critical thinking, passionate, self-motivated, engaging and personable.

  • Ability to work effectively cross-functionally in an ambiguous environment.

  • Strong collaboration, independent resourcefulness, project management and organizational skills.

  • Ability to thrive in a fast-paced environment.


  • Bachelor's Degree

Preferred Skills (Not Required):

  • Knowledge of the promotional review process

  • Understanding of US Oncology market

  • This position is based in the Upper Gwynedd PA office – also open to being virtually based

Position Location: Upper Gwynedd, PA or virtually based.

Our Human Health Division maintains a "patient first, profits later" ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.


Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.

Invent. Impact. Inspire.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

US and Puerto Rico Residents Only:

If you need an accommodation for the application process please email us at

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement

OFCCP EEO Supplement

OFCCP Pay Transparency Rule

We are an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:

Remote Work, Telecommuting


Valid Driving License:


Hazardous Material(s):

Number of Openings:


How to apply:

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