Assistant Manager - West Long Branch - job 676892

Dunkin Donuts

Date: 04/08/2021

City: West Long Branch, New Jersey

Employment type: Full-time

Under the direction of the Store Manager, an Assistant Manager's responsibilities are to manage the daily operations of a single store. Ensure compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. Reliable transportation and a flexible schedule, stand for long periods of time and be able to lift 30 to 50 pounds.


Operations Excellence for Guest Satisfaction:

  • Holds the guest as their highest priority and role models exceptional guest service

  • Empowers the team to satisfy guests and resolve problems

  • Provides leadership to team to ensure communication to guests is clear and orders are accurate, served with quality food and beverages

  • Monitors and adjusts the products in the back case according to Dunkin’ Donuts merchandising and product appearance standards

  • Ensures service with speed goals, per Dunkin’ Donuts standard, are met throughout each shift at Drive Thru and Front Counter, focusing on effective team service

  • Analyzes Guest Satisfaction Survey results to recognize achievement and providing coaching and direction to restaurant team to drive continuous improvement

  • Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities

  • Ensures the restaurant meets food safety, sanitation and cleanliness standards at all times

  • Maintains and calibrates restaurant equipment

  • Provides recommendations to ensure guests receive value for the price and pricing is competitive for market

  • Utilizes Red Book or similar tool to track required documentation

  • Plans, identifies, communicates, and delegates appropriate responsibilities to team to ensure smooth flow of operations


Team Environment:

  • Promotes a respectful team environment

  • Ensures the right people are hired and developed for key positions

  • Handles employee concerns with fairness and a sense of urgency

  • Builds teamwork through effective training, deployment and communication

  • Communicates performance expectations and holds self and team accountable

  • Creates a learning environment ensuring team is trained for their position

  • Recognizes team members for demonstrating desired behavior and performance

  • Provides consistent coaching that drives performance of the team to achieve goals

  • Builds a guest focused team creating a competitive spirit to achieve results


Profitability:

  • Drives sales through effective execution of marketing programs

  • Completes Restaurant Operations Review and Restaurant Food Safety and Sanitation self assessments each month

  • Reviews restaurant environment and key business indicators to identify problems and opportunities for improvement and action plan with team to achieve operational goals

  • Manages cash over/short through effective cash control procedures

  • Manages food cost by conducting inventory, ordering effectively, tracking throwaways and minimizing waste

  • Manages labor by effectively scheduling against projected sales, proper delegation and managing productivity

  • Ensures all policies and procedures are followed as well as compliance with labor and health laws

  • Ensures all preventative maintenance and cleaning activities occur and addresses equipment and facility issues in a timely manner





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