AVP, Marketing Integration - New Lebanon - job 745892


Date: 05/04/2021

City: New Lebanon, Ohio

Salary: $70,000 - 150,000 per year

Employment type: Full-time

Job Description:

Roles Summary/Purpose:

The Marketing Integration Manager (MIM), a part of the Synchrony Financial Performance Marketing Group, executes and delivers project management services supporting the plastic, statement, Digital and letter channels for Retail Card, Payment Solutions, Care Credit and Consumer Banking businesses. The MIM represents all performance marketing teams and partners with all Synchrony Marketing teams to own and deliver Marketing readiness for NCI and NBD projects.

This position is currently remote, where you’ll be work from home, but may be required to work in one of our offices in the future or occasionally commute to one our offices for in person engagement activities such as team meetings, training and culture events.

We’re proud to offer you flexibility, so candidates will be considered who live near any of Synchrony locations: Alpharetta, GA, Altamonte Springs, FL, Bentonville, AR, Boise, ID, Canton, OH, Charlotte, NC, Chicago, IL, Costa Mesa, CA, Draper, UT, Kettering, OH, Marlborough ,MA, Merriam, KS, New York, NY, Phoenix, AZ, San Francisco, CA, St. Paul, MN or Stamford, CT

This position can also be located in the Omaha, NE region.

Essential Responsibilities:

  • Manage the execution and delivery of new business/products by managing across all Performance Marketing teams to understand milestones and ensure quality and readiness for the project.

  • Manage the effective and seamless execution of reissues, upgrades, other enterprise wide credit card initiatives, and billing statements architecture requests as requested by the business.

  • Define and gather requirements and timeline while focusing on quality and timely delivery; organize and lead project working meetings; prepare and communicate project progress and issues; manage risks and issues logs and other required documentation. Perform delivery planning for assigned projects.

  • Develop and implement new processes, technology and related infrastructure to support client and Synchrony Financial requirements.

  • Identify and implement quality improvement, process simplicity, innovation and redesign efforts to meet evolving client, business and compliance requirements.

  • Design and maintain process maps and playbooks to improve speed to market, process simplicity, compliance requirements and profitable growth.

  • Keep abreast of credit card industry standards and any related legislation to streamline the process of credit card issuance.

  • Perform other duties and/or special projects as assigned

  • Provide consultative input to Client Teams and internal process owners on best practices for the Performance Marketing channels.


  • Bachelor's Degree or in lieu of degree high school diploma/GED and 8 plus years of Credit, Debit Card or ATM Project Management experience.

  • 6+ years of work in the Credit Card industry

  • 4+ years of Project Management experience working directly with First Data, TSYS, Fiserv FIS processing platforms.

  • Demonstrated experience leading a functional workstream or cross functional team for delivery of a conversion or new client start up in credit card industry.

  • Ability to travel as needed (up to 25%)

Desired Characteristics:

  • Experience with First Data DecisionQuest®, PCF and PEP processes, SCS customer communications platform.

  • Knowledge of credit card operations and marketing processes.

  • Collaborative style and approach with comfort working in a matrixed organization.

  • Outstanding communication, relationship building, influencing and collaboration skills.

  • Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view

  • 4 years of experience leading cross functional project teams.

  • 4 years of experience in developing and maintaining client and cross functional partner relationships.

  • Strong working knowledge of Microsoft Office.

  • Proven ability to partner and communicate effectively with all levels of the organization.

  • Demonstrated project management skills.

  • PMP, Agile, Scrum certification a plus.

  • Strong attention to detail and the ability to translate and simplify complex ideas to stakeholders.

  • High energy, enthusiastic and self-motivated.

Eligibility Requirements:

  • You must be 18 years or older

  • You must have a high school diploma or equivalent

  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

  • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 70,000.00 - 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 11

Job Family Group:


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